Trusted Health Products

Store Policies

Shipping

Within the U.S.

Same day shipping on most orders if ordered by 3pm EST (Mon-Fri) – or by the next business day. If you order on a weekend or holiday, in most cases your order will ship the next business day.

Most domestic (USA) orders ship via United States Postal Service (USPS) mail unless otherwise indicated, to physical addresses and PO boxes. By default, these orders ship USPS First Class, but you may also choose Priority Mail (2-3 days) or Priority Mail Express (next day delivery for most locations) during checkout at an additional cost.

Shipment Tracking:

Your online account will be updated with a tracking number once we print the postage stamp for your shipment. You can see your tracking number by going into ‘My Account,’ clicking on the order, and looking under ‘Comments.’

NOTE: Once your order ships, the status of your order will display as ‘Complete’ in your account .

Shipping Transit Times:

USA – USPS First Class or FedEx: typically 3-5 business days.
USA – USPS Priority Mail: typically 2-3 business days.
USA – USPS Priority Mail Express: typically the next business day in most cases (some less populated locations may take an extra day).
USA – FedEx: typically 4 business days.

NOTE: a ‘business day’ is defined as a weekday (Monday through Friday) and does not include Federal holidays or any other days that the postal service or company is not in operation.

Shipping Costs:

Shipping and handling costs will vary depending on what products and quantity you order.

If you’d like to know the shipping cost of an order before you buy, simply add the items to your cart and begin the checkout process. Your cart will show the shipping charges for your order before you fill in any payment details.

Outside the U.S.

Same day shipping on most orders if ordered by 3pm EST (Mon-Fri) – or by the next business day. If you order on a weekend or holiday, in most cases your order will ship the next business day.

International orders ship via Federal Express International Mail Service, to physical addresses and PO boxes, unless otherwise indicated. These packages are shipped to your local postal service and then delivered to your address from there.

Shipment Tracking:

For USPS shipments, there is currently no tracking available for purchases outside the US. For FedEx domestic shipments (some of our products ship FedEx), you can see your FedEx tracking number by going into ‘My Account,’ clicking on the order, and looking under ‘Comments.’

NOTE: Once your order ships, the status of your order will display as ‘Complete’ in your account (this applies to both Domestic and International shipments).

Shipping Transit Times:

FedEx International Mail Service (delivered by your local postal service): typically 12-14 business days.

NOTE: a ‘business day’ is defined as a weekday (Monday through Friday) and does not include Federal holidays or any other days that the postal service or company is not in operation.

Shipping Costs:

Shipping and handling costs will vary depending on what products and quantity you order.

If you’d like to know the shipping cost of an order before you buy, simply add the items to your cart and begin the checkout process. Your cart will show the shipping charges for your order before you fill in any payment details.

Returns

If for any reason you are not fully satisfied with our product, you may return any unused product or empty bottles to us for a 100% refund. Please see individual product pages on our site for details on the length of the Guarantee period.

Here’s how to return an item:

Ship the unused portion of the product(s) to:
Trusted Health Products, Inc.
1910 Garden Springs Dr., Suite 110
Lexington, KY 40504

Include a brief note letting us know that you’re requesting a refund.
Include your full name and address so that we can look up your order and process your refund. That’s it!

Minimum Advertised Pricing (M.A.P.) Policy

If you purchase a Bundled Pack (such as a 3 pack, 7 pack, Professional Pack, etc.) of any of our products and plan on reselling them, you must adhere to our Minimum Advertised Pricing (M.A.P.) for those items. Our M.A.P. is the retail price we advertise on our websites for single units and packages. In the case of items priced in international currency (for example, OraMD in GBP), refer to the pricing on http://www.oramd.co.uk for our current M.A.P. If we have no advertised price online for your country’s currency, then use the current exchange rate based on our USD price.